a rail of clothing next to some stanley stella boxes and posters in the background

RETAIL CONSULTANCY

Untangling the madness of retail with straight up insights and hands on fixes that get your business moving again.

Cut the crap retail consultancy. I fix broken shops, lost teams, clunky layouts, and messy leadership. Supporting you along the way!

Straight talk, no shit, no suits.

a woman with tattooed hands smiling doing the peace symbol with her fingers

Retail’s a weird old beast

part theatre, part spreadsheet, part circus.

My job? Help you make sense of it all.

I've had experience in the retail sector for over 25 years, starting on the shop floor and working my way through pretty much every role going from; sales assistant to Area Development Manager to Regional sales Manager. I’ve led store teams, opened new locations, closed them down, handled liquidations, dealt with franchises, and navigated the highs and lows of HR (yes, even the really weird and wild bits).

I’ve worked with launch teams, managed messy transitions, and helped keep things moving when the wheels looked like they might come off. Basically, if it happens in retail, I’ve probably done it (or fixed it).

I work with brands, shops, and retail teams to figure out what’s working, what’s not, and what just needs to be quietly shown the door.

Maybe your store layout’s a wee bit confusing, your team’s lost its spark, or your customer journey feels more like a treasure hunt (with no treasure). I can dig into all the bits; front of house, back of house, online, offline and give you honest, practical advice on how to make retail actually work again.

I don’t do jargon. I don’t do endless decks. I do clear thinking and roll up your sleeves solutions.

Less fluffy bits more "ohhh, that makes sense."

If you’re up for a bit of honesty, a lota lota laughs, and some solid ideas that’ll get your business back on track, I’m in.

Helen McLean

COO of Wild & Kind CIC
(and your dysfunctional, Retail expert.)

AREAS OF EXPERTISE

DIAGNOSIS

I find out what’s going wrong in your world from operations to layout to team dynamics. Then figure out what needs fixing.
OPERATIONS

I help improve how your store runs day to day, making everything from staffing to stock more efficient and less chaotic.
PEOPLE

I work with your team to rebuild motivation, improve communication, and get everyone pulling in the same direction.
LEADERSHIP

I support retail leaders to grow their confidence, sharpen their decision-making, and lead with more clarity and less corporate fluff.
EXPERIENCE

I refine the full customer journey; online and offline, to make it smoother, simpler, and more enjoyable..
NAVIGATE CHANGE

I support you through store openings, closures, restructures, and other big transitions without the drama.
ADVICE

I give clear, honest input based on experience; no jargon, no buzzwords, just stuff that actually helps.
SUPPORT

When things feel like they’re falling apart, I jump in, stabilise the situation, and help get you back on track.